| 000 | 00959nam-a2200253--04500 | ||
|---|---|---|---|
| 001 | LEO01000000000000000041986 | ||
| 005 | 20171019180724.0 | ||
| 008 | 991125c20022002mx-d----------000-0-eng-u | ||
| 020 | _a0873895002 | ||
| 035 | _a046937 | ||
| 035 | _a902254 | ||
| 040 |
_aUIALE _bspa _cUIALE |
||
| 050 | 0 | 4 |
_aTS 156.6 _bV397 |
| 100 | 1 | _aVavra, Terry G. | |
| 245 | 1 | 0 |
_aCustomer Satisfaction Measurement Simplified : _bA Step-by-Step Guide for ISO 9001:2000 Certification / _cTerry G. Vavra |
| 260 |
_aMilwaukee : _bASQ Quality, _c2002 |
||
| 300 |
_a307 p. : _btbs. ; _c24 cm. + _e1 CD-ROM (4 ¾ in.) |
||
| 500 | _aEl CD-ROM se encuentra en el Area de Circulación | ||
| 650 | 0 | _aCuestionarios | |
| 650 | 0 | _aISO 9001 estandares de calidad | |
| 650 | 0 |
_aSatisfacción del cliente - _xMétodos estadísticos |
|
| 942 | _cBK | ||
| 999 |
_c41923 _d41923 |
||