Vavra, Terry G. <br/><br/>
Aftermarketing :  How to Keep Customers for Life Through Relationship Marketing / 
Terry G. Vevra 
 - Burr Ridge, Il. :  Irwin,  1992 
 - 292 p. ;  tbs.  24 cm. : 
<br/><br/><label>ISBN: </label>1556236050 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relaciones con consumidores<br/>Satisfacción del consumidor<br/>Servicio al consumidor
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / V387