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Foundations of IT service management based on ITIL V3 /

Foundations of IT service management based on ITIL V3 / editor, Jan van Bon. - Zaltbommel : Van Haren Publishng, 2008 - x, 364 p. ; 24 cm. - ITSM Library .

Incluye índice.

ISBN: 9789087530570

Subjects--Topical Terms:
Tecnología de información--Administración.
Tecnología de información--Control de calidad--Normas.

LC Class. No.: HD 30.2 / F68.2008

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Foundations of IT service management based on ITIL V3 /

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